ARJ and Plus Technologies

ARJ Distribution has signed a Distribution agreement with Plus Technologies.

About Plus Technologies
Since 1994, Plus Technologies has been providing print management software to corporate, government, and health care organizations in over 30 countries worldwide. Plus Technologies has been selected by many Fortune 500 companies who are leaders in their markets.

Plus Technologies provides solutions based on their output management suite of products including OM Plus Delivery Manager (print job spooling and delivery), OM Plus Fleet Manager (consumables, printer error and usage management system), and OM Plus Report Manager (enterprise content management system). This collection of software products are the components of their OM Plus Software Suite. Plus Technologies also provides custom programming services in the area of output management for organizations.

Plus Technologies has extensive experience in combining their output management software products with a strong implementation services capability to create ‘solutions’ that are as unique as the customer’s problems. In addition, Plus Technologies solutions are known to be very cost effective as the company provides flexible pricing options including utility billing, subscription, and initial license fee licenses.

For more information please contact Roger Jansson at ARJ Distribution AB.

Simplify Printing Case Study - DFDS


The Customer (Read as PDF)
Founded in 1866, Det Forenede Dampskibs-Selskab (DFDS) is northern Europe’s largest integrated shipping and logistics company. With headquarters in Copenhagen, Denmark, DFDS has two departments – DFDS Seaways and DFDS
Logistics. DFDS Seaways operates a network of 30 routes with 60 freight and passenger ships, while DFDS Logistics provides freight solutions in Europe. With over 5,000 employees in 20 countries, DFDS is a multibillion-dollar company that
depends heavily on efficient printing of invoices and freight documentation.
The Challenge
With several different printers from various manufacturers in multiple locations, print driver compatibility on the print server was a costly problem. DFDS users suffered from poor printer availability as print servers crashed or stopped
working altogether. Employees could not print shipping invoices or freight documentation for customers, bringing business to a halt.

DFDS put their support team to work, chasing error messages, testing the compatibility of different printer drivers, and creating complex workarounds. However, users were unimpressed with the outcome of these in-house patch-
es. Even after resetting print servers and replacing existing printers, problems continued to effect daily operations. Rather than spending more time on convoluted, ineffective workarounds and unnecessarily spending money on new hardware, it was time to figure out a permanent, affordable solution.

The Solution
After evaluating DFDS’s environment, ARJ Distribution and Axcess A/S recommended triCerat’s Simplify Printing v5. The software was installed on 26 virtual Citrix servers, and within days of implementation their printing environment was stable and able to support all printers.

Based on the resources used in the IT operations department and feedback they received from the shipping docks, triCerat’s Simplify Printing has been a sound investment.

“Without triCerat’s Simplify Printing, daily operations would have continued to take its toll on
our resources on both a financial and productivity level.”

— John Andreasen and Jack Deng, DFDS Citrix Administrators

Customer Specs
• MPLS network connecting about 45 local offices
• Satellite connecting 30 ships
• 5,000 employees
• 300 servers in central datacenter
• 100 local servers
• Support approx. 1,900 users (concurrent approx. 1500)
• Uses VMware on HP Blade servers

The Problem
• Long or lost print jobs
• Print driver incompatibility
• Server crashes
• Lost productivity
• Precious funds wasted

Benefits Delivered
• Eliminated print server crashes
• Seamless printing from any printer
• Improved end user productivity
• Reduced helpdesk costs

Tricerat Simplify Suite 5.5.1 released

Triceat has moved Simplify Suite 5.5.1 to Gold today
The most exciting new features are Advanced Print Features Support for Print Servers with Xerox, Ricoh/Lanier UPD, Lexmark UPD, Canon UPD and HP UPD. The new ADMX Template management is also quite nice as well as offline support for profiles. See a complete list below.

Change History

The below list is a brief snapshot of the fixes and feature additions provided in this release. Please contact triCerat Support for information regarding your specific issue or support case, and they will be able to help you determine if the issue has been resolved in this release. (02/08/2012)

  1. Added - Simplify Profiles Offline Mode
  2. Added - Simplify Profiles ADMX Template Support
  3. Added - Simplify Printing Advanced Print Features Support - Xerox UPD
  4. Added - Simplify Printing Advanced Print Features Support - Ricoh/Lanier UPD
  5. Added - Simplify Printing Advanced Print Features Support - Lexmark UPD
  6. Added - Simplify Printing Advanced Print Features Support - Canon UPD
  7. Added - Simplify Printing Advanced Print Features Support - HP UPD
  8. Fixed - Members of Local Users and Groups not receiving their configuration assignments
  9. Fixed - Default Printer recapture only working when an SD Client is present
  10. Fixed - Miscellaneous bugfixes and improvemments (12/14/2011)

  1. Fixed – Miscellaneous PDF Printing issues
  2. Fixed – Font embedding issue from Microsoft Excel
  3. Fixed – ScrewDrivers removing local print queues from server
  4. Fixed – Windows 2000 functionality
  5. Fixed – Image printing upside down
  6. Fixed – Localization bugs for German, French, Spanish languages
  7. Added – Print Server user impersonation
  8. Fixed – Simplify License server error
  9. Fixed – Case where trial dialog displays even after licensed
  10. Fixed – Local Users and Groups not getting assignments
  11. Fixed – Crash of Stability service
  12. Fixed – Database connection clean-up
  13. Added – View peak license count in Simplify License Server console
  14. Added – Ability to copy profile data as the user account instead of system

Wanova Mirage — In-Place Windows XP to Windows 7 Migraton (Read as PDF)

Standard Windows 7 Migraton
Gartner estimates  that  a  standard Windows 7 migration will  take between 3.5  to 4 hours per PC  resulting  in  the migration of 2-3 PCs per day per technician. Using a migration tool alleviates some work associated with role-based application  installation, but since  the process stll  requires a  full standard  installation of Windows 7,  the migration throughput only increases to approximately 4-6 PCs per day per technician. During this period, the user is unable to do any work on his or her PC.

Centralized, In-place Migration using Wanova Mirage
With Wanova Mirage, Windows 7 migration is fully automated and centrally controlled. Specifically, Wanova transfers the Windows 7 image to the end points and swaps the XP image without requiring IT to touch the end point or use any external boot media. Wanova optimizes image delivery by employing network de-duplicaton and branch caching technologies,  without  requiring  dedicated  proxy  hardware  at  each  branch.  Together  with  being  zero  touch,  this makes  the  soluton  ideal  for  remote  and distributed  employees. Wanova  creates  a back up copy of  the XP  image  in  the data center, which  allows users  to  access  their XP device if the Windows 7 image is missing applications  or  not  fully  operational.  The user downtime is only 30 minutes.

The bottom  line  is that a single technician can concurrently handle 100 migrations per day  for either  local or  remote employees. For  a  5,000  person  organization,  this equates  to  a  $600,000  in  IT  time  cost savings  and  over  $1,000,000  in  user productivity savings.

What else can Wanova Mirage do?
Once PCs are migrated to Windows 7, IT can use the same Mirage solution for a centralized, single-image management o that IT only has to manage, patch and ensure compliance of a single copy of Windows and a single copy of each applicaton – instead of trying to manage thousands of diverse end points.
The  centralizaton  of  the  images  as  part  of  the migration  process  and  the  continuous  synchronization  after  the migraton also provides back-up and recovery of the entire PC  image  including user apps, files, and profiles.   Other benefts of Mirage include hardware refresh and centralized PC breakfix support such as malware repair, applicaton repair and registry issues.

How do we do it?
It’s a new way of managing your desktops. We take a snapshot of your entire desktop and save it in the data center for a complete image backup. Then we synchronize your desktop every hour while you work. This allows us to fix any issue that may arise, from virus  infections, to blue screens of death, by simply restoring your computer back to a known good state without effecting any user data or applications on the desktop. This flexible approach between the Cloud and local desktops allows us to fix most issues within minutes – not days – saving you time and money.

If you are thinking of using OS deployment tools, here is an example of a Windows 7 migration comparing the use of legacy OS deployment tools versus the use of Wanova Mirage. The difference in downtime shown is 4 - 5 hours for the end user versus 30 - 45 minutes!

Windows 7 Migration using Mirage in a nutshell:
-  Migrate a large collecton of Windows XP end points to Windows 7 across a WAN or LAN
-  No loss of user personalization or user fles
-  Zero touch by IT and minimal downtime for end users
- Full backup of the XP image
- Central configuration and monitoring, without requiring dedicated proxy hardware at each branch

ScrewDrivers 4.6.01 has been moved from Release Candidate to Gold.

changes in this release (for a full release history refer to the read me file in the download) (9/9/2011)

  • Fixed - PDF font printing errors
  • Fixed - Port creation sometimes fails preventing printers from being created in the session
  • Fixed - MSTSC errors after disabling the plugin
  • Fixed - Images printing in the wrong location on the page
  • Fixed - PDF header printing errors
  • Fixed - Excel printing outside of cells when pre-render text is turned on
  • Fixed - German translations
  • Fixed - Invalid default printer setting when no client printers are available
  • Fixed - Locally cached queues removed when ScrewDrivers printers are not present
  • Fixed - Windows 2000 Server support
  • Fixed - Session user name query failure
  • Added - Registry option to disable writing of SessionDefaultDevices (4/28/2011)

  • Added - Now available in English, German, French, Spanish, and Japanese
  • Added - Client and server are backwards compatible with previous v4 versions
  • Fixed - Lines missing on output
  • Fixed - Ports getting stuck when users log out
  • Fixed - Memory leak
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